Government Voice AI

AI helpline for citizen engagement and grievance management

Handle citizen calls, public service queries, grievance intake, status updates, and multilingual outreach with a voice AI platform built for high-volume government workflows.

Book a Demo Hear ROVA in Action

Live voice workflow

Citizen grievance intake

ROVA LIVE

Namaste, ROVA can help register your grievance and route it to the right department.

I want to check my application status.

I found your request category. I can capture the details and send you the reference number.

citizen engagement platform

AI helpline

grievance management AI

Voice AI that fits your workflow

ROVA brings calling, escalation, follow-ups, recordings, and analytics into one reliable operating layer.

Natural voice conversations

ROVA understands intent, context, accents, and sector-specific terms so callers get clear answers without scripted friction.

Human escalation built in

Complex or urgent interactions can be routed to the right team while call summaries and outcomes stay captured.

Compliance-ready workflows

Configure approved scripts, consent checks, recordings, and audit-friendly reporting around your process.

Live analytics dashboard

Track calls, outcomes, follow-ups, sentiment, resolution, and conversion trends from one operational dashboard.

Built for outcomes

Deploy voice AI where calls decide revenue, service, and trust.

ROVA gives public teams a citizen engagement platform that can answer routine questions, collect structured grievance details, and route sensitive cases to human teams.

24/7

citizen helpline availability

Multi

language and department flows

Live

status and escalation visibility

What ROVA handles

AI helpline support for citizen questions and service guidance

Grievance management AI for intake, categorization, and follow-up

Campaign calls, awareness outreach, and public service reminders

Dashboards for call volume, resolution, escalation, and department insights

Improve citizen response times

Capture grievances consistently

Scale helpline capacity without long wait times

Setup to growth

Launch the route-specific voice agent in three steps.

Define services

Map schemes, departments, grievance categories, and citizen FAQs.

Configure helpline

Set approved responses, languages, escalation rules, and reporting fields.

Monitor outcomes

Track volume, categories, unresolved calls, and department-level follow-ups.

CRM Integration

WhatsApp Integration

Call Recording

Analytics Dashboard

Compliance Controls

24/7 Availability

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Self-improving agent

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Book a Free Demo

See ROVA AI live on your use case. Pick a slot and we will walk you through everything in 30 minutes.

ROVA AI Demo

Google Meet · Free

What to expect

Live walkthrough on your sector

Real call recordings and flows

Pricing tailored to your volume

30 minutes, no sales pitch